General Information Number: 1-800-338-9549

Product Support and Sales Information 800 Numbers:

The following support information is provided for products in the United States and Canada. Back to Alphabetical Listing

Product Description Company Sales Numbers Support Numbers
AFIS-ID Solutions Biometric security and identification systems.Quickly and accurately match fingerprints and palmprints. NEC's Automated Fingerprint Identification System (AFIS) is the No. 1 biometric identification solution in the world today. 800-777-2347 800-777-2347
Analog single line phones Analog phones allow users access to many basic system features such as voicemail, transfers, paging and more. NEC Unified Solutions, Inc. 800-795-2003 877-463-2267
ASICs OpenCAD design tools and a wide array of application-specific integrated circuits (ASICs) including: gate arrays cell arrays full-custom integrated circuits for customer designs requiring optimum integration. NEC Electronics America, Inc. 800-366-9782 800-366-9782
Batteries Rechargable Lithium Ion batteries for cell phones and other apps, including:PDAs,MP3 players and Bluetooth headsets. NEC Tokin America 408-324-1790 408-324-1790
Broadcast Equipment NEC provides service, maintenance and technical support for equipment products including transmission systems for analog and digital television,digital microwave links for news and sports,industrial/security/machinevision cameras. NEC America, Inc. Broadcast Dept. 214-262-3694
Cellular Phones NEC cellular phones are no longer being marketed in the U.S. NEC America , Inc. n/a 800-637-5917
Communications Devices NEC Electronics America, Inc. product lines include: >ADSL chipsets >ATM PHYs >SARs, and switches >Switch fabric devices for multiservice routers and switches >10/100/1000 Mbps Ethernet MAC, PHY cores >Integrated access solutions >Network controllers NEC Electronics America, Inc see: http://www.am.necel.com/sales/index.php?Subject=Home 800-366-9782
Computers NEC no longer offers mobile and desktop computing products including Versa® notebooks, PowerMate® and MobilePro™ lines. NEC Solutions America Mobile Solutions Division No longer sold in the U.S. 866-632-8061
Data Communications and Internetworking Systems that provide support for broadband communications, including IP telephony. NEC Unified Solutions, Inc. 877-463-2267 877-463-2267
Digital A/V Solutions Products online: MPEG2 decoders, MPEG2 encoders and IEEE 1394-based AV solutions. NEC Electronics, America 800-366-9782 800-366-9782
Digital Cinema NEC offers
specialized solutions for the installation and maintenance of digital cinema and in-theatre advertising systems.
818-557-2500 866-632-6431
Disk Drives (Hard, Floppy and Optical) Storage Devices for computers and video applications. For NEC branded drives purchased as a retail kit, write to: oem.storage@necam.com. Please contact Sony NEC Optiarc for support on Sony NEC Optiarc branded drives (AD-5170, AD-7170, AD-5540) StorageSupport@am.sonynec-optiarc.com NEC Solutions (America), Inc. n/a n/a
Display panels Reflective displays, Multimedia LCDs, Industrial LCDs, Monitor LCDs, TFT LCDs, Plasma display panels, HDTV modules and High Resolution LCD modules. NEC Electronics America, Inc 408-588-6000 800-366-9782
Dynamic Random Access Memory (DRAM) Elpida Memory offers
a broad lineup of DRAM devices and modules, including synchronous DRAM , Double Data Rate SDRAM, Direct RDRAM, Virtual Channel Memory , and more.
Elpida Memory (USA) Inc. 408-970-6600 408-970-6600
Facsimile- NEFAX series NEC facsimile series products are prefixed with 'NEFAX" NEC's IT series and NEFAX facsimile products include a wide range of high-speed, plain-paper laser multifunction models: from mid-range products offering PC connectivity; to top-of-the-line digital copier, printer, fax units with e-mail integration and network connectivity. NEC Unified Solutions, Inc. 214-262-5580 800-232-9632
FiberSLAM Passive Optical Networking system A next-generation Passive Optical Network (PON) system designed as a replacement for legacy copper-fed T1 service for small and medium businesses. The SpectralWave PON system encompasses the NEC AM 31 Optical Line Terminal (OLT) and the ME200 ONT/ONU (Optical Network Terminal/Unit) systems to provide a comprehensive FTTX solution for today's converged service provider environment. Zhone Technologies 703-834-4000 703-834-4000
HYDRAstor (tm) HYDRAstor is a next-generation, disk-based, grid storage platform with integrated data management services that addresses key backup & archive challenges without the cost, complexity, risks and limitations of tape solutions, virtual tape libraries (VTLs), and disk-as-disk appliances. For more information, visit our website at www.hydrastor.com or contact us at hydrastor@necam.com. 866-632-3226 877-632-0064
Information Displays-LCD LCD diaplays for airports, business, retail applications 866-632-6673 800-632-4662
Integration and Deployment Services Offers professional services designed to provide customers with project-centric procurement, configuration, integration deployment and testing of leading applications for voice, data and video solutions. These services support PBX and IP telephony, data, contact center, unified messaging and other products required to deliver the customer with an integrated solution. NEC Unified Solutions, Inc. 877-463-2267 877-463-2267
Interface Technologies NEC developed the world's first USB 2.0 host and hub controllers, plus a physical layer chip and hard macro. NEC also offers IEEE-1394 devices. NEC Electronics America, Inc 800-366-9782 800-366-9782
IP Telephony IP Telephony includes the conversion of voice signals to data bits and incorporates the call set-up messages and the networking information -- transparent to the end user -- that make possible the convenience and ease-of-use offered by networked telephony systems. NEC's initiative to facilitate the migration to IP Telephony is called NEON: NEC's Enterprise Open Network NEC Unified Solutions, Inc. 877-463-2267 877-463-2267
Mask ROM Mask Read-Only Memory NEC Electronics America, Inc. see: http://www.am.necel.com/sales/index.php?Subject=Home 800-366-9782
Microcontrollers A full spectrum of microcontrollers is available for applications ranging from low cost to more processor-intensive automotive applications with NEC?s 4-, 8-, 16- and 32-bit devices. All NEC microcontroller products are supported with a superior selection of industry-leading development tools. NEC Electronics America, Inc 800-366-9782 800-366-9782
Microprocessors For digital consumer, storage, Internetworking and image processing designs, NEC offers its VR Series? 64-bit MIPS? RISC microprocessors. All NEC microprocessor products are supported with a superior selection of industry-leading development tools NEC Electronics America, Inc 800-366-9782 800-366-9782
Monitors-CRT & LCD Focused on designing, producing and delivering leading-edge visual display technology, NEC, offers feature-rich LCD and CRTmonitors. The product lines include flat panel LCD and CRT monitors for applications ranging from the most high-end to everyday use, for virtually every budget, application and platform. NEC Display Solutions of America, Inc. 866-632-6673 800-632-4662
Multiplexers-signal management A device that merges several low-speed transmissions into one high-speed transmission.Formerly marketed by NEC Eluminant, now supportefdd by Zhone Technologies. Zhone Technologies 877-946-6320 877-946-6320
Network Management Systems NEC recognizes the importance of managing network elements & consequently offers an element management system designed specifically for each of its major type of infrastructure equipment, from fiber optic terminals to digital radios. In addition to Element Management Systems & Network Management Systems, NEC has developed systems to support the implementation of IP in the infrastructure. NEC America, Inc. Corporate Networks Group 877-463-2267 877-463-2267
Network Security Offers products from Cisco, F-Secure and Top Layer for Anti-Virus, Firewall, Intrusion Detection & Attack Mitigation. Offers a full suite of security services from audits, to policy development to forensics. NEC Unified Solutions, Inc. 877-463-2267 877-463-2267
NLite Digital microwave radios NEC America Radio Communications Systems Div 888-632-9283 888-204-4595
Passive Optical Networking (PON) PON infrastructure is widely cited by telecommunications carriers and equipment vendors as potentially the most effective broadband access platform for provisioning advanced multimedia services as well as legacy services such as tier 1 (T1). The SpectralWave PON system encompasses the NEC AM 31 Optical Line Terminal (OLT) and the ME200 ONT/ONU (Optical Network Terminal/Unit) systems to provide a comprehensive FTTX solution for today's converged service provider environment Zhone Technologies 703-834-4000 703-834-4000
Plasma Display When you need to create a strong connection with your audience and share with them your brightest ideas, clarity of message becomes more important than ever. Communicating clearly and with emotion is essential to any successful presentation. And whether it's a multimedia presentation or a public display, NEC's newest line of PlasmaSync monitors will deliver your ideas with the impact and conviction that are sure to win over any audience. 800-632-4636 800-366-5213
PlasmaSync PlasmaSync plasma monitors are a new generation of large screen display technology from NEC. Thin enough to hang on a wall, delivering excellent image quality and complete multimedia capabilities they represent a window to a whole new range of applications and uses. PlasmaSync monitors are suited to uses from conventional business presentations to information display in public environments. NEC Solutions (America), Inc. 800-632-6673 800-632-4662
Postal Automation (sorting & cancellation) Equipment NEC does not actively market postal automation equipment, including cancellation machines in the U.S., but support is available. NEC America Radio Communications Systems Div 703-834-4819
Rebates-Monitors Status of rebate NEC Display Solutions of America, Inc.
Servers (fault tolerant) Intel®based servers providing continuous availability for Windows® and Linux NEC Solutions (America), Inc. 866-632-3226 866-269-1239
Servers (General Purpose) Advanced enterprise servers providing high performance and availability. NEC Solutions (America), Inc. 866-632-8701 800-632-4525
SRAM Low-power SRAMs enable next-generation cellular handsets and other mobile and wireless devices. Our asynchronous and synchronous fast SRAMs satisfy the demands of high-speed networks, instruments and the most demanding processor cache. applications. NEC Electronics America, Inc. 800-366-9782 800-366-9782
Storage Arrays & Software NEC offers state-of-the art storage hardware and software designed to respond to the changing needs of today's businesses 866-269-1239
Storage Products NEC designs, develops, and manufactures data storage products for leading OEM customers. NEC Solutions America, O.E.M.Products
Supercomputers They are reliable, high-performance systems in technical computing applications. Sold throughCray Computing, Inc. 719- 576-4319
Univerge Unify multimedia networks with UNIVERGE, NEC's IP architecture. Products, applications and services provide a comprehensive communications solution that integrates with existing equipment and applications to help organizations deploy IP communications. NEC Unified Solutions, Inc. 877.463.2267 877-463-2267
Virtual PC Center (VPCC) Virtual PC Center (VPCC) is a complete thin client solution, with full PC functionality including multimedia capabilities, designed to replace the PC desktop. The entire VPCC system is "virtual" because a user can access their own Microsoft? Windows? desktop environment via any VPCC workstation. 408-844-1357 866-632-3226
VISTA® Intelligent Access Multiplexer VISTA® is a unique next-generation SONET broadband access system specifically designed for both access network and local loop transmission of any TDM, IP, frame relay or ATM traffic.Formerly marketed by NEC Eluminant, now supporeted by Zhone Technologies. Zhone Technologies 888-444-9556 (CTDI) 888-444-9556 (CTDI)
Wafer Foundry NEC's U.S.-based semiconductor manufacturing facility. NEC Electronics America, Inc 800-366-9782 800-366-9782




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